Below are the answers to the questions we often encounter. Simply click on a category for detailed information. Should you need more guidance, please reach out to us at contact@oceanbleu.co, and a member of our team will respond within 2 business days.

General FAQ

Currently, we operate exclusively online in order to keep our costs down. This approach allows us to offer the best possible prices to our valued customers.

To book your appointment, please click here.

If you prefer a face-to-face meeting and you are residing in Singapore, we'd be delighted to arrange that for you. Just send us an email or reach out to us on WhatsApp, and we'll set up a time that works for both of us!

Absolutely! We're well-equipped to assist you through phone and email consultations, ensuring a seamless experience regardless of your location. Our commitment to excellence extends to our remote services, guaranteeing attentive assistance at every step. Plus, for your convenience, we offer both local and international shipping eliminating the need for a showroom visit to collect your item.

No, we craft each piece of jewelry individually upon request.

The production timeline for our made-to-order items varies depending on the design and typically falls within a 4-8 week range.

To ensure the authenticity and grading/certification of our stones, we exclusively use stones that we've personally sourced.

There is a $500 deposit required to begin the custom process. This deposit goes towards the total cost of the ring. During the design process you will receive a detailed quote along with the digital renderings of your bespoke piece. Once you have approved your design & materials, a full payment is required to start production on the ring.

If you are ordering a ring for yourself or your partner, you can either schedule an appointment with us so we can measure for you, or download our printable ring sizer guide here.

Kindly send us an email or WhatsApp with your design preferences, reference images, and any specific requirements. Please be aware that given the dynamic nature of gold and gemstone prices, our quotes remain valid for one month.

Engagement & Wedding Rings

Our made-to-order rings are existing designs that can be fully customised by adapting the metal colour, adding side stones, and choosing your own central stone cut, size and colour.

Discover our Made-to-Order engagement rings here.

Bespoke rings are any that cannot be created by adapting any of our existing designs. The bespoke process involves refining a design from 6 initial options. Our team will advise you on what would be best based on your initial inspiration in your first consultation.

Delve into the bespoke engagement ring journey here.

Made-to-order Engagement rings and wedding band from our core collection take 6-8 weeks.

Bespoke engagement rings and wedding bands require 6-8 weeks for completion, starting from the confirmation of the design. Please kindly note that, as a courtesy to all of our clients, we do not offer a rush service. Orders are fulfilled on a first-come, first-served basis.

We recommend waiting until we are at the production stage to make any proposal plans if relevant, so we can provide a firm estimate delivery date.

Absolutely! We provide complimentary laser engraving, whether on the inside or the exterior of the band. It's our way of adding a personal touch to your special piece. Add your engraving requirements on our remarks column.

We uphold the highest standards of originality and creativity. While we appreciate references and inspirations, we won't replicate another designer's work verbatim. Each design should tell its own unique story and reflect a distinct style. If you're seeking designs that are overtly organic, figurative, or intricate, it might be best to consult a jeweller specializing in that style, as it's outside our main expertise.

However, when it comes to remodelling, we consider each project uniquely. While we can take inspiration from existing designs or the original design of your ring, our commitment is to craft a distinct piece that holds its own charm and significance.

Yes! Creating one-of-a-kind designs for our customers is something we love to do. The bespoke process for fine jewellery is similar to engagement rings - read more about it here.

Fine Jewellery

We mostly work on a made-to-order basis, the lead time to make any of our fine jewellery pieces is 4-8 weeks.

Our fine jewelry collection is crafted in 18K Yellow, White, and Rose Gold. Should you wish to explore other materials, please don't hesitate to initiate a chat with us. We're here to assist with any customisations. Kindly note that this may incur additional charges.

Diamonds & Gemstones

Absolutely! We work with a wide range of trusted partners and are very particular with the stones we use. Certified diamonds and gemstones with very high standards for stone quality ensure you will be thrilled with your ring. If there is a very specific stone type or quality you are looking for, just let us know. Sourcing a very specific stone can add extra time to the design process in some cases. 

For central white diamond stones, we maintain a minimum quality benchmark of F color and VS clarity. These diamonds also adhere to either very good or excellent standards in symmetry, polish, and cut, ensuring their utmost brilliance. Our mined diamonds come with a certification from GIA, while our lab-grown diamonds are certified by either GIA or IGI. Our dedicated team handpicks these gems, ensuring they are not only of
top-tier quality but also align harmoniously with your design
preferences and budget.

For our collection of eternity rings, diamond wedding bands, and other fine jewellery featuring smaller white diamonds, we employ diamonds of D/E/F color and VVS/VS clarity.

Returns & Refunds

Goods sold are non-refundable and non-exchangeable. All items are made to order therefore exchanges or returns are not offered for change of mind. Please reach out to our customer services team with any questions you may have prior to ordering, to ensure the piece you choose is perfect for you. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis.